Terms & Conditions

Terms & Conditions

Last Updated: 01/24/2024
Welcome to U-E-L! Please read these terms and conditions carefully before using our website or making a purchase. By accessing or using our services, you agree to be bound by these terms. Return and Exchanges 1. Returns: a. We accept returns within 7 days of the original purchase date. b. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received. c. Please contact our customer service team at uel@blackbusinessbc.ca to initiate a return. d. The customer is responsible for the return shipping charges. 2. Exchanges: a. We offer exchanges within 7 days of receipt for items received defective or damaged. b. If you need to exchange a product, please contact our customer service at uel@blackbusinessbc.ca. 3. Refunds: a. Refunds will be issued to the original payment method after we receive and inspect the returned item. b. Shipping costs are non-refundable. Shipping 1. Shipping Locations: a. We currently ship to addresses within Canada and the United States. 2. Shipping Times: a. Orders are typically processed within 3-5 business days. b.Delivery times vary depending on the destination. 3. Shipping Costs: a. Shipping costs are calculated at checkout. b. Free shipping may be offered on qualifying orders; check our promotions for details. Customs Duties and Taxes 1. International Orders: a. Customers are responsible for any customs duties, taxes, or fees levied by their country's customs department. b. Please check with your local customs office for information on potential charges. 2. Import Regulations: a. It is the customer's responsibility to ensure that the products they order comply with their country's import regulations. Privacy 1. Information Collection: a. We collect personal information, such as name, address, and email, to process orders and improve our services. b. Your information is kept confidential and is not shared with third parties, except as required by law. 2. Cookies: a. Our website uses cookies to enhance your browsing experience. b. You can manage your cookie preferences through your browser settings. 3. Security: a. We take reasonable measures to protect your information; however, no online transmission or electronic storage is completely secure. For any questions or concerns regarding these terms and conditions, please contact us at uel@blackbusinessbc.ca. Thank you for choosing U-E-L!